At Innovative 360 LLC, we prioritize customer satisfaction and aim to make your shopping experience seamless and worry-free. This Refund and Returns Policy outlines the conditions under which you can request a refund or return. By using our platform, you agree to the terms below.

1. Eligibility for Returns

You can request a return for products that meet the following conditions:

• The product is unused, unopened, and in its original packaging.
• The request is made within [Insert Number] days from the date of delivery.
• The product is defective, damaged during delivery, or does not match the description.

Certain items, such as perishable goods (e.g., fresh produce) and hygiene-related products, are not eligible for return unless they are damaged or defective.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at [Insert Email Address] or call us at [Insert Phone Number] within the specified return period.
2. Provide your order details, proof of purchase, and photos of the product if applicable.
3. Our team will review your request and guide you through the return process.
4. Return the item to the designated address provided by our support team.

3. Refund Process

Once the returned item is received and inspected, we will:

• Notify you of the status of your refund.
• Process the refund to your original payment method within [Insert Timeframe, e.g., 7-10 business days], if approved.

Refunds may take additional time to reflect in your account depending on your payment provider.

4. Non-Refundable Items

The following items are non-refundable:

• Perishable goods (e.g., fresh produce, dairy, frozen foods).
• Items purchased during special promotions or clearance sales (unless defective).
• Gift cards and vouchers.

5. Damaged or Defective Products

If you receive a damaged or defective product:

• Notify us within [Insert Number] days of delivery.
• Provide photos or videos of the damage or defect.
• We will arrange for a replacement or issue a refund, depending on the situation.

6. Exchange Policy

We offer exchanges for eligible products that are defective or damaged. Contact our support team to arrange an exchange.

7. Cancellation Policy

• Orders can be canceled before shipment. Once shipped, the order cannot be canceled, and the return policy will apply.
• Refunds for canceled orders will be processed within [Insert Timeframe] to the original payment method.

8. Shipping Costs

• For approved returns due to defective or incorrect items, we will cover the return shipping costs.
• For returns due to customer preference, shipping costs will be the responsibility of the customer.

9. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to us.

Thank you for shopping with Innovative 360 LLC. We value your trust and are here to ensure your satisfaction with every purchase.